FAQ

Frequently Asked Questions

Who can receive REACH’s services?

REACH provides services to both children and adults.

How do I know which treatment option is right for myself or a loved one?

After listening to your problem or situation, we then select the most qualified member of our group of mental health experts to personally work with you to design the best treatment option for the best possible results. Your input is essential throughout the entire process. Treatment may include individual therapy sessions, family or couples sessions, or a combination of these that are based on your individual needs.

How do I pay for counseling?

REACH works to accept all insurance programs, including clients covered under the Medicaid plans of Caresource, Buckeye and Molina.  Clients or their parents/guardians may be financially responsible for REACH services that are not covered by Medicaid or private insurance. Clients or their parents/guardians will not be billed for any services without first being informed of and consenting to the service. If provided services are not covered by Medicaid or a client’s private insurance, the ability to pay for services will be considered and fees may be adjusted. More information, including the cost of services is available upon request.

How do I make an appointment?

The first step to scheduling an appointment is to call REACH at (216) 453-1112. A trained professional will have a confidential conversation about your concerns. If it is determined that counseling services may be beneficial, we will assist you in scheduling your first appointment.

REACH asks that if a client must cancel a scheduled appointment for any reason, that the client contact REACH at (216) 453-1112 at least 24 hours prior to the scheduled appointment so that the client’s service provider can be notified of the cancellation.   If a client is late for a scheduled appointment, that client’s appointment may be shortened so that the service provider can continue with other appointments as scheduled.

Where do I go for counseling?

REACH provides counseling at seven locations in Brook Park, Bedford, Cuyahoga Falls, ElyriaWilloughby Hills, and Ravenna. We can also see clients in the home for added convenience. In addition, REACH may also provide transportation to clients on a case-by-case basis to ensure the client can access services.

Who can receive REACH’s services?

REACH provides services to both children and adults.

How do I know which treatment option is right for myself or a loved one?

After listening to your problem or situation, we then select the most qualified member of our group of mental health experts to personally work with you to design the best treatment option for the best possible results. Your input is essential throughout the entire process. Treatment may include individual therapy sessions, family or couples sessions, or a combination of these that are based on your individual needs.

How do I pay for counseling?

REACH works to accept all insurance programs, including clients covered under the Medicaid plans of Caresource, Buckeye and Molina. Clients or their parents/guardians may be financially responsible for REACH services that are not covered by Medicaid or private insurance. Clients or their parents/guardians will not be billed for any services without first being informed of and consenting to the service. If provided services are not covered by Medicaid or a client’s private insurance, the ability to pay for services will be considered and fees may be adjusted. More information, including the cost of services is available upon request.

How do I make an appointment?

The first step to scheduling an appointment is to call REACH at (216) 453-1112. A trained professional will have a confidential conversation about your concerns. If it is determined that counseling services may be beneficial, we will assist you in scheduling your first appointment.

REACH asks that if a client must cancel a scheduled appointment for any reason, that the client contact REACH at (216) 453-1112 at least 24 hours prior to the scheduled appointment so that the client’s service provider can be notified of the cancellation.   If a client is late for a scheduled appointment, that client’s appointment may be shortened so that the service provider can continue with other appointments as scheduled.

Where do I go for counseling?

REACH provides counseling at seven locations in Brook Park, Bedford, Cuyahoga Falls, ElyriaWilloughby HillsPainesville, and Ravenna. We can also see clients in the home for added convenience. In addition, REACH may also provide transportation to clients on a case-by-case basis to ensure the client can access services.